Frequently Asked Questions

The Oasis at Grace Bay is a resort in Grace Bay, Providenciales, Turks and Caicos Islands. It offers accommodations including rooms, suites, and villas, along with dining, wellness, activities, and event-related services.

The Oasis at Grace Bay is located at 2 Crescent Street, Grace Bay, Providenciales, Turks and Caicos Islands TKCA 1ZZ.

The Oasis is described as a peaceful, quiet retreat with modern facilities near the sea and sand. It is positioned as an alternative to hectic all-inclusive resorts and large, busy hotels.

The Oasis describes itself as an intimate retreat and an alternative to the hustle and bustle of big resorts. It emphasizes peace, quiet, friendly but discreet staff, and a setting where guests can feel like they are living locally.

The Oasis describes itself as a fun, affordable getaway for families and travelers seeking a private, peaceful retreat. It is intended for guests who prefer a quieter alternative to large all-inclusive resorts.

The Oasis offers rooms, suites, and villas. The retrieved content specifically describes one-bedroom suites, two-bedroom suites, three-bedroom suites, and villas.

The website includes a “Book Now” or “Be our guest” reservation link that directs guests to the Cloudbeds reservation page. Guests can also contact the hotel directly using the phone numbers or email listed on the contact page.

No, The Oasis says it does not take deposits. Full payment is processed once the cancellation period is over.

The Oasis states that children stay free when guests book a minimum of three consecutive nights at the Oasis Hotel in Grace Bay.

The hotel lists Hotel 1-888-401-6569, Office 1-649-941-8821, and email info@oasisgracebay.com. The contact page also lists Isolana at 1-649-946-3663.

Yes, The Oasis lists Instagram, Facebook, Twitter, and YouTube links on its contact page.

The retrieved content says The Oasis is just steps away from the azure sea and warm sand. It also states that there is no beach view from the rooms, but there are pool and garden views.

No, the FAQ states there is no beach view. Rooms offer pool and garden views instead.

Yes, beach lounge chairs and umbrellas are included in the stay.

Yes, most popular restaurants and grocery stores are described as being a few minutes’ walk from the hotel.

Yes, The Oasis says it has complimentary bikes for in-house guests.

Most guests take local taxis outside the airport arrival area. The standard fare from the airport to the hotel is listed as $33.00 for the first two persons.

No, the property does not have airport transfers. It recommends taking a local taxi just outside the arrival area.

Yes, renting a car is listed as an option. The retrieved content says rental agents are available at the airport for inquiries.

No, all rooms are non-smoking. The property has a designated smoking area.

No, the property states that it is not pet friendly. This answer is given in response to a question about traveling with a service pet.

The FAQ states that the villas are located on ground level. No additional accessibility details are provided in the retrieved content.

No, The Oasis says it does not currently have an on-site fitness center.

Yes, all rooms and suites are fully air-conditioned.

Yes, The Oasis provides Pack and Play cribs.

The maximum occupancy for a double room is two adults and one child under 11 years old. There is a $50 per day charge for one extra person aged 12 or older.

No, sofa beds are not listed for all rooms. The ground and second-level suites have a sofa bed, while the villa has a double-size Murphy bed in the living area.

Yes, The Oasis has rolling beds that guests can use during stays in its luxury suites. The two-bedroom suites also feature a sofa bed in the living room, while villas have a Murphy bed.

Some units have washers and dryers, especially the two-bedroom suites.

The private pool can only be enjoyed by reserving a luxury two-bedroom villa.

The luxury one-bedroom suite includes a Nespresso coffee machine, microwave, full kitchen, private patio, 45-inch flat screen TV, ceiling fans, air conditioning, iPhone/iPad docking station, complimentary high-speed Wi-Fi, fire extinguishers, iron and ironing board, hair dryer, and washer and dryer.

The luxury one-bedroom suite offers either first- or second-floor views of the property’s gardens and pool. The second-floor unit includes an illuminated exterior balcony.

The luxury two-bedroom suite includes a Nespresso coffee machine, microwave, full kitchen, private patio, 45-inch flat screen TV, ceiling fans, air conditioning, iPhone/iPad docking station, complimentary high-speed Wi-Fi, fire extinguishers, iron and ironing board, hair dryer, and washer and dryer.

The luxury two-bedroom suite offers second-floor views of the property’s gardens and pool. It also has an illuminated second-floor dining balcony.

The ground-level two-bedroom suite has a master bedroom with a king bed and ensuite bath. The second bedroom has a queen bed and a bathroom accessible from the living area.

Yes, it has a spacious exterior balcony overlooking the garden and pool. The balcony is described as suitable for relaxing outside or enjoying meals al fresco.

The second-level two-bedroom suite has a master bedroom with a king bed and ensuite bath. The second bedroom has a queen bed and a bathroom accessible from the living area.

Yes, the second-level two-bedroom suite has a spacious exterior balcony. It overlooks the garden and pool.

The three-bedroom suite includes a Nespresso coffee machine, microwave, full kitchen, private patio, 45-inch flat screen TV, ceiling fans, air conditioning, iPhone/iPad docking station, complimentary high-speed Wi-Fi, fire extinguishers, iron and ironing board, hair dryer, and washer and dryer.

The three-bedroom suite offers first- or second-floor views of the property’s gardens and pool. It also has two illuminated exterior second-floor dining balconies.

The villa has two bedrooms, each with a king-sized bed and ensuite bath. The villa also features a lounge area, private pool, high ceilings, and a full kitchen.

Villa amenities include a Nespresso coffee machine, microwave, mini-fridge, private patio, 45-inch flat screen TV, ceiling fans, air conditioning, iPhone/iPad docking station, complimentary high-speed Wi-Fi, fire extinguishers, iron and ironing board, and hair dryer.

Yes, daily housekeeping is described for villas. The retrieved content says it keeps the villa spotless.

Yes, The Oasis has a dining page and lists food and drink options including wraps, paninis, tacos, wings, burgers, smoothies, pizzas, wines, cocktails, mocktails, and beers.

The dining menu includes items such as a grilled jerk chicken wrap, veggie wrap, grilled panini BLT, grilled roast beef panini, and grilled turkey panini.

The dining menu lists fish taco and blackened shrimp taco. Both are served with fries or salad.

The menu lists grill pineapple burger, jalapeno burger, cheese on cheeseburger, teriyaki chicken burger, and bacon cheeseburger.

Yes, the menu lists smoothies including The Oasis, Red Zinger, Mango Magic, Tropical, Rise and Shine, Tropical Creamsicle Smoothie, and Harvest Greens Smoothie.

Yes, the menu lists pizzas including Pizza Margherita, Caprese, Pizza Gorgon, Anchovy Pizza, The Spicy Italian, Isolana, and a build-your-own pizza option with four toppings.

Yes, The Oasis says it sells drinks by the bottle at the beach and at the pool.

The FAQ states, “We will soon.”

The dining menu lists cocktails including Raspberry Martini, Espresso Martini, ManhattanRye, Aperol Spritz, Local Rum Punch, Cosmopolitan, Negroni, Purple Rain, and Angelo Azzurro.

Yes, the menu lists cranberry juice, grapefruit juice, orange juice, apple juice, fruit punch, and San Benedetto sparkling or still water.

The dining menu lists local beers including Lager, IPA, Amber, and Light, as well as Italian beers Poretti and Peroni. Presidente, Coors Light, Corona, and Heineken are also listed.

The dining menu lists some rosé wines at $18 per glass, including Chateau Sainte Marguerite Symphonie Provence 2020 and Cave’s D’Esclans Rock Angel Provence 2021.

Yes, The Oasis has a wellness and massage offering. Listed services include massages, body treatments, facials, add-ons, and yoga.

The wellness page lists four-hand massage, Shiatsu massage, pregnancy massage, and aromatherapy massage. Other referenced massage approaches include Reflexology and Stretching.

Pregnancy massage is listed as available after four months.

A four-hand massage is described as a tandem massage performed by two massage therapists simultaneously. It is listed as a 60-minute service.

The Shiatsu massage is described as Japanese massage therapy using hand pressure and stretching techniques. It is intended to relieve muscle tension, ease joint stiffness, and realign body structure, and it uses no massage oil.

The aromatherapy massage is a 60-minute full-body, light- to medium-pressure massage. It uses a blend of essential oils tailored to the guest’s needs and preferences.

The wellness page lists a 60-minute sun soothing wrap. It uses cucumber, yogurt, honey, and lemon to soothe sunburned skin and includes a calming face and scalp massage.

Yes, a deluxe facial is listed. It includes herbal steaming, exfoliation treatment mask, facial massage, toning, and moisturizing.

The wellness page lists a 30-minute tropical body scrub and a 30-minute reflexology treatment as add-ons.

Yes, pre-bookings are encouraged and appreciated for spa appointments.

If guests must cancel or reschedule a spa appointment, they should notify the spa at least 24 hours before the scheduled appointment. Otherwise, they will be charged for the time reserved.

No, gratuity is not expected. The wellness page says the best tip is to refer a friend or family member.

Yes, therapists may terminate a treatment if a client speaks or acts disrespectfully.

Yes, The Oasis has a dedicated outdoor yoga area. Guests can ask guest services about reserving a private instructor or downloading a yoga app to guide their practice.

The wellness page lists 1+649.442.7964 and 1+649.342.8931 for telephone and WhatsApp contact. It also lists info@thefamilyspatci.com.

No, The Oasis says it does not have non-motorized water sports. The front desk team can help guests rent equipment or reserve these activities.

Yes, although the property does not have non-motorized water sports, the front desk team can help guests rent equipment or reserve activities.

The activities page highlights golf, snorkeling and diving, kite surfing, fishing, restaurants, and visits to Richmond Hill Plantation ruins.

The activities page describes Turks and Caicos as a strong destination for scuba diving and bone fishing. It mentions clear, warm water, good visibility, ancient shipwrecks, artifacts, and marine life.

Yes, the activities page says Grace Bay becomes a favorite site for expert kiters when the wind blows from the north or northeast. It notes waves on the reef one kilometer from shore and choppy conditions on the other side of the reef.

Yes, Providenciales is described as a center for sport fishing in Turks and Caicos. The activities page mentions fish such as kingfish and wahoo and recommends using a fast boat with a local guide.

Yes, the activities page highlights golf and says the Caribbean offers a unique playing field for international golfers.

The activities page mentions Richmond Hill Plantation ruins. It says visitors can see stones engraved by shipwrecked sailors on a hill overlooking Sapodilla Bay.

The website includes a Meetings & Events section and invites guests to discuss their event by contacting the property.

The Oasis says it uses gentle but efficient cleaning products to eliminate pathogens. It also describes strict housekeeping protocols for arrivals, guest rooms, spa areas, and common areas.

The Oasis says staff make rooms spotless before arrival. They decontaminate surfaces, refresh bedding, and make sure everything is in place for a comfortable stay.

The Oasis says its common areas are meticulously maintained by staff. The property states that no detail is overlooked.

The Oasis says it takes great care to ensure the cleanliness of aquatic facilities and thermal baths. This is presented as part of its health and hygiene measures.

Yes, the health page states that the Turks and Caicos Islands are among the most accessible and safe destinations for international travelers.

The privacy policy states that personal information may be used to customize and improve services, analyze and provide usage statistics, manage unlawful conduct and misuse, send newsletters and promotions, and treat job applications.

The Oasis is described as a boutique hotel with 9 suites, 2 villas, and 25 studios in Grace Bay Village. The site presents it as a place to stay for a sunshine getaway in Turks and Caicos.

The directions page states that Oasis at Grace Bay is only 15 minutes from Providenciales International Airport.

Yes. The homepage says The Oasis includes a private beach area with service.

The offers page lists a 25% discount for stays before September 30, 2026, with a 3-night minimum length of stay and conditions applying. It also lists a 10% discount for guests who subscribe to the newsletter, with conditions applying.

Yes. The events page describes wedding celebrations at The Oasis and mentions guestrooms, ceremony space, and reception venues. Guests are invited to contact the property to discuss their event.

The Oasis is described as a boutique hotel with 9 suites, 2 villas, and 25 studios in Grace Bay Village.

The Oasis at Grace Bay is described as being only 15 minutes from Providenciales International Airport.

Yes. The Oasis states that it includes a private beach area with service.

Yes. The retrieved content states that towels and chairs are provided at the beach.

Yes. The retrieved content refers to a pool area and accommodations with views of the pool and gardens.

Yes. The offers page states that guests can book an escape and get 25% off for stay dates before September 30, 2026, with a minimum length of stay of 3 nights. The offer is time-limited and conditions apply.

Yes. The offers page says guests can subscribe to the newsletter and get a 10% discount. Conditions apply.

Yes. The Oasis describes itself as a wedding venue and says it offers guestrooms, ceremony space, and reception venues for wedding celebrations.

Yes. The website navigation includes both English and French versions of several pages, including contact, offers, gallery, directions, and accommodations pages.

The Oasis is described as the dream of a Montreal family that cherished the tranquility of Turks and Caicos. Their vision was to offer a fun, affordable getaway for other families in an intimate retreat setting.

The directions page lists routes by Leeward Highway, by Lower Bight Road and Leeward Highway, and by Airport Road and Leeward Highway. The page states that The Oasis at Grace Bay is only 15 minutes from Providenciales International Airport.

Guest testimonials on the website describe golf cart rides between the property and the beach. The rides are described as taking about 2 to 3 minutes, with one testimonial describing the beach ride as less than a minute.

The Oasis is described as being located south of Grace Bay Club. The site also says it is within walking distance of the renowned Grace Bay Beach.

A guest testimonial states that transportation is easy to arrange with the staff and that they will call taxis for guests. The testimonial specifically mentions this as a way to get a safe ride.

The events page describes a wedding setting with a white sand beach, turquoise Caribbean ocean, swaying palm trees, and tropical flowers. It describes Turks and Caicos as suitable for a romantic and elegant wedding.

The gallery page describes Turks and Caicos as a Caribbean paradise of 40 islands and cays. It highlights unspoiled waters, reefs, and pristine beaches.

Guest testimonials describe the staff as wonderful, informative, accommodating, friendly, welcoming, and helpful. Some testimonials also say staff provided suggestions for things to do and helped arrange transportation.

The website includes a Gallery page with property photos. The homepage and location section also link guests to view photos in the gallery.

Yes. The Oasis lists standard and deluxe suites among its property features, along with rooms and villas.

Guest testimonials describe beach access as a 2-minute walk, an easy 5-minute walk, or less than a 5-minute walk. Testimonials also mention golf cart rides to the beach.

A guest testimonial says guests can use the free bikes to reach the city center in about a 6-minute ride. The same testimonial also mentions biking to the beach.

Yes. All rooms, suites, and villas list complimentary high-speed Wi-Fi among their standard amenities.

Yes. Staff offer free golf cart rides between the hotel and its private beach area, and guest testimonials note the trip takes roughly 1–3 minutes.

Check-in is from 3:00 PM to 12:00 AM, and check-out is from 5:00 AM to 11:00 AM.

Yes, the property offers free on-site parking for guests.

Yes, guests can enjoy two year-round outdoor swimming pools.

The Oasis has an on-site, family-friendly restaurant that serves lunch and dinner, along with a bar for drinks.

Guests must be at least 21 years old to check in at the hotel.

For reservations of 10 or more rooms, a 50% deposit is required at the time of booking, and an 8-week cancellation policy applies.

Yes, the family-friendly restaurant provides outdoor seating areas where guests can relax while enjoying lunch or dinner.